1. About Home Experts

Home Experts is the trading brand of Azcon Infra Technical Services LLC and provides professional home and property maintenance services throughout the United Arab Emirates, including but not limited to:

• Annual Maintenance Contracts (AMC)
• Air Conditioning Servicing, Repair & Replacement
• Electrical Services
• Plumbing Services
• Painting Services
• Handyman Services
• Water Tank Cleaning
• AC Duct & Coil Cleaning
• Property Maintenance Solutions
• Other Technical and Maintenance Services

Our services are delivered through qualified technicians, employees, subcontractors, and approved service personnel.

2. Information We Collect

Personal Information

We may collect the following information:

• Full Name
• Company Name
• Email Address
• Mobile Number
• Telephone Number
• Property Address
• Community or Building Details
• Billing Address
• Payment Information
• Emirates ID or Trade License Information (where required)
• Service Requests and Maintenance Records

Information You Provide

When you:

• Request a quotation
• Contact our customer support team
• Submit an inquiry through our website
• Book a service appointment
• Enter into a maintenance contract
• Communicate through WhatsApp, email, phone, or social media

we may collect information necessary to provide our services.

Technical Information

When visiting our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Date and Time of Access
• Referring Website Information
• Cookies and Analytics Data

3. How We Use Your Information

We use your information to:

• Prepare quotations and proposals
• Schedule site inspections and maintenance visits
• Deliver requested services
• Manage Annual Maintenance Contracts
• Process invoices and payments
• Communicate regarding appointments and project updates
• Respond to inquiries and customer support requests
• Improve our website and services
• Conduct internal business administration
• Comply with legal and regulatory obligations
• Prevent fraud, unauthorized activities, and security incidents

4. Legal Basis for Processing

Where required under applicable law, we process personal data based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests related to providing maintenance and technical services

5. Sharing of Information

Home Experts and Azcon Infra Technical Services LLC do not sell, rent, or trade personal information.

We may share information with:

• Employees and technicians assigned to your service request
• Approved subcontractors and service partners
• Payment processors and banking institutions
• Government authorities when legally required
• Professional advisers, auditors, accountants, and legal consultants

All such parties are required to maintain confidentiality and implement appropriate security measures.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website performance
• Remember user preferences
• Enhance customer experience

You may disable cookies through your browser settings; however, certain website features may not function properly.

7. Data Retention

We retain personal information only for as long as necessary to:

• Deliver contracted services
• Maintain maintenance records
• Fulfill warranty obligations
• Meet accounting, tax, and legal requirements
• Resolve disputes and enforce agreements

Once information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable legal requirements.

8. Data Security

Home Experts and Azcon Infra Technical Services LLC implement appropriate technical and organizational safeguards to protect personal information from:

• Unauthorized access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Although we employ industry-standard security measures, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Marketing Communications

With your consent, where required, we may send:

• Service reminders
• Maintenance updates
• Promotional offers
• Company announcements
• Newsletter communications

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.

10. Third-Party Links

Our website may contain links to external websites or social media platforms. Home Experts and Azcon Infra Technical Services LLC are not responsible for the privacy practices of third-party websites, and users are encouraged to review their privacy policies separately.

11. Your Rights

Subject to applicable UAE laws, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of personal data where legally permissible
• Withdraw consent for processing
• Object to certain forms of data processing
• Request restriction of processing activities

Requests may be submitted using the contact information below.

12. Children's Privacy

Our services are intended for adults, property owners, tenants, landlords, and businesses. We do not knowingly collect personal information from individuals under the age of 18.

13. Changes to this Privacy Policy

Home Experts and Azcon Infra Technical Services LLC reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page together with the revised effective date.